First of all, you should understand that, unlike IQ, no one can summarize your EQ in a single number. Know someone with great self-confidence, but zero empathy, for example?
I think of emotional intelligence in terms of a profile of specific competencies that range across four different areas of personal ability:
I listed some of these emotional intelligence competencies in a recent short article in the New York Times (which went platinum: most e-mailed article that day). But if you want to see the longer list, here you are, as given on the website of the Consortium for Research on Emotional Intelligence in Organizations:
Self-Awareness concerns knowing one's internal states, preferences, resources, and intuitions. The Self-Awareness cluster contains three competencies:
- Emotional Awareness: Recognizing one's emotions and their effects.
- Accurate Self-Assessment: Knowing one's strengths and limits.
- Self-Confidence: A strong sense of one's self-worth and capabilities.
- Emotional Self-Control: Keeping disruptive emotions and impulses in check.
- Transparency: Maintaining integrity, acting congruently with one’s values.
- Adaptability: Flexibility in handling change.
- Achievement: Striving to improve or meeting a standard of excellence.
- Initiative: Readiness to act on opportunities.
- Optimism: Persistence in pursuing goals despite obstacles and setbacks.
Social Awareness refers to how people handle relationships and awareness of others’ feelings, needs, and concerns. The Social Awareness cluster contains three competencies:
- Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concerns.
- Organizational Awareness: Reading a group's emotional currents and power relationships.
- Service Orientation: Anticipating, recognizing, and meeting customers' needs.
- Developing Others: Sensing others' development needs and bolstering their abilities.
- Inspirational Leadership: Inspiring and guiding individuals and groups.
- Change Catalyst: Initiating or managing change.
- Influence: Wielding effective tactics for persuasion.
- Conflict Management: Negotiating and resolving disagreements.
- Teamwork & Collaboration: Working with others toward shared goals. Creating group synergy in pursuing collective goals.
By: Daniel Goleman
Author of The Triple Focus: A New Approach to Education